Startup chemicals such as Cyanuric Acid (also known as Stabilizer, CYA or Conditioner) and Calcium, which are needed to convert tap water to swimming pool water, are NOT included in this Guarantee. These chemicals are known to gradually build up in pool water over the years as very small amounts of them are added through regular use of chlorine. A full or partial drain and water refill may be needed when these chemicals get out of range since there is no way to chemically reduce them. On average, chlorine pools will need a drain and refill every 2-3 years.
Should you encounter this situation, we can provide a quote for the full or partial drain and water refill. However, if performed by a customer or another swimming pool service company and startup chemicals are not added, then Beyond Blue will quote the cost of adding the startup chemicals needed that are not included in our regular full service or basic service plan.
In addition, because of impurities in the tap water that will also build up over time, a full or partial drain and refill is often needed every 3-6 years. These impurities are an additional item and separate from Cyanuric Acid and Calcium, commonly referred as “Total Dissolved Solids” or “TDS,” and these are NOT included as well.
This Guarantee ensures that, for free, we will correct any chemical issues, provided that they are not the exceptions mentioned above.
Algae Free Guarantee
Customers on either our full or partial pool cleaning service programs can also expect we will correct any yellow, mustard, or green algae issues at no additional charge provided the following: